Route Package ProtectionUpdated 2 months ago

As a small business, we do not have the margins that bigger companies have in handling missing packages, that is why we offer shipping protection for a fee at checkout.

Adding Route's Package Protection to your order at the checkout means that your order is protected against loss, damage, or theft while in transit to you! 

How to make a claim 

• Customers can easily file a claim through Route! You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!