Monogramming and Embroidery
Can I expedite or rush my monogram?
Monogramming takes an additional 7-10 business days for completion during peak season (and 4-6 business days during non-peak).Orders placed with expedited shipping will not expedite the monogramming process, the expedited shipping estimate does not t
Why can't my item be monogrammed?
Due to the delicate nature of some of our fabrics, not all items are eligible to be monogrammed. If the item is eligible to be monogrammed, there will be an option on the item's page to select 'yes' or 'no' to add on the monogramming for an additiona
I made a mistake on my order, can I change my monogram?
Once the monogramming process has begun, we cannot change or cancel monogramming on an order. If you have placed your order in the last 1 business day, we kindly ask that you please email us at [email protected] for our team to review your reques
The monogramming on my item is incorrect, how can I get it fixed?
Our team works long hours to fulfill customized pieces for our customers. Unfortunately, every now and then a mistake happens---and for that we are so sorry. Please email us at [email protected] with your order number and a photo of the error and
Can I cancel the monogram on my order?
Once the monogramming process has begun, we cannot change or cancel monogramming on an order. However, if you placed your order within the last 24 hours, please reach out to us at [email protected] with your order number and cancelation request.
Can I use special characters or emoji's for a monogram?
At this time, special characters, symbols, and emojis are not eligible for monogramming. We recommend using letters only to ensure the highest quality and clarity of your personalized embroidery. If you have any questions about formatting or placemen
Why can't I return my monogrammed item?
Each monogrammed piece is individually crafted to order, tailored with your chosen personalization. As these bespoke items are made exclusively for you, they cannot be resold or returned to inventory, and are therefore considered final sale. We appre
Can I ship my item(s) back to be monogrammed?
For quality and safety reasons, we’re unable to accept returned items for monogramming once they have been purchased. Every return undergoes a thorough quality review and inspection before being restocked, ensuring the integrity of our garments. If y