Shipping and Delivery
What is your holiday shipping and delivery?
Expedited Shipping: Available at checkout, all expedited shipping options are available for a fee. Please note that expedited shipping rates are calculated based on location, local taxes, and weight of the overall order. In addition, Saturday and Sun
Do you offer expedited shipping?
Our Expedited Shipping Process:
Do you offer free shipping?
Yes! We offer free ground shipping within the US for all orders $125+ (prior to taxes and shipping). Our warehouse system selects the fastest economy-type service while taking your package size, weight, and destination into account! All “Free Shippin
Do you ship internationally?
*Please keep in mind that transit times are estimated and are not guaranteed, and does not include order processing time. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay y
Was my package shipped?
Once your package has left our warehouse, you should have received an email confirmation with the tracking details! If you believe that your order has been lost in transit, mis-delivered, or stolen upon delivery, please reach out to our customer serv
Do you offer weekend delivery?
Weekend delivery is not available in all areas and depends on your local courier’s delivery routes. While we cannot guarantee weekend arrival, you will receive tracking details to follow your order’s progress every step of the way.
Why hasn't my order shipped yet?
Processing times in our warehouse are not included in the shipping estimates shown at checkout. On average, orders require 1–3 business days to process during non-peak periods. Kindly note that monogrammed and embroidered pieces are made especially f
Shipping to a P.O. Box
If shipping to a P.O. Box, kindly note that UPS, OnTrac, and FedEx do not service P.O. Box addresses. Orders shipped to P.O. boxes will only be delivered using USPS Priority Mail, no express options are applicable. If you are placing an order to deli
Can I change my shipping address?
We cannot guarantee that we can catch the order in time before it ships, however please reach out to our Customer Service department to see if they can assist in changing the address before shipping at [email protected]
Route Package Protection
As a small business, we do not have the margins that bigger companies have in handling missing packages, that is why we offer shipping protection for a fee at checkout. Adding Route's Package Protection to your order at the checkout means that your o
Understanding our Domestic Shipping Methods
At Petite Plume, we offer several shipping options to ensure speedy, efficient, and cost effective options for our customers! When selecting one of our shipping options, noted below, kindly note that our warehouse shipping system will auto-select the