Petite Plume

<ul><li><style type="text/css" id="isPasted"></style><span data-sheets-root="1" style="font-size: 16px;">Due to high volumes, we cannot guarantee that orders can be edited prior to shipping. Please reach out to our customer service team for further assistance at <a title="Customer Service" href="mailto:Info@petite-plume.com" target="_blank" style=" text-decoration: inherit;" id="isPasted">info@petite-plume.com</a>.</span></li></ul>

Due to high volumes, we cannot guarantee that orders can be edited prior to shipping. Please reach out to our customer service team for further assistance at info@petite-plume.com.

Can I edit my order?

Orders and Payments

Are gift boxes included?

Do you offer sales and promotions?

Can I apply multiple discount codes on the same transaction?

What materials do you use for your children's pajamas?

Do you sell gift cards?

Where can I buy Petite Plume?

Do you offer monogramming?

Can I order Petite Plume as a gift?

Can I have separate gift boxes for each item?

Where are your Children's Pajamas made?

What makes Petite Plume pajamas different from other brands?

FAQs

What is your holiday shipping and delivery?

Do you offer expedited shipping?

Do you offer free shipping?

Do you ship internationally?

Was my package shipped?

Do you offer weekend delivery?

Why hasn't my order shipped yet?

Shipping to a P.O. Box

Can I change my shipping address?

Route Package Protection

Understanding our Domestic Shipping Methods

How long does ground shipping take?

Shipping and Delivery

Can I expedite or rush my monogram?

Why can't my item be monogrammed?

I made a mistake on my order, can I change my monogram?

The monogramming on my item is incorrect, how can I get it fixed?

Can I cancel the monogram on my order?

Can I use special characters or emoji's for a monogram?

Why can't I return my monogrammed item?

Can I ship my item(s) back to be monogrammed?

How long does monogramming take?

Monogramming and Embroidery

What size should I order for the Children's Snug-Fit Pajamas?

Do you offer youth sizes?

Sizing guide by fabric

Do you offer extended sizes?

Measuring Guides

Do you use flame retardant chemicals on children's pajamas?

Is your cotton organic?

Are you OEKO-TEX® Certified?

Do you use spandex in your products?

Are your kids pajamas 100% cotton?

Fabric and Material Guide

How do I care for Woven Pajamas? (Twill, Brushed Twill, and Flannel Pajamas)

How do I care for Pima Pajamas?

How do I care for Mulberry Silk items?

How do I care for Cashmere items?

How should I care for Sleep Masks?

How do I care for Cotton Bedding items? (Twill, Percale, and Flannel Bedding)

Can I wash my pajamas in hot water?

How can I get rid of the wrinkles in the fabric?

How can I make the cotton fabric feel softer?

Wash and Care Instructions

How does our loyalty program work?

Who can join our loyalty program?

How do I redeem my loyalty points?

What do different point statuses mean?

When do I receive my loyalty program points after a purchase?

How do I earn points in the loyalty program?

Is there a limit to how many rewards I can redeem on an order?

Do my points expire?

How are points calculated?

Can I use my points in addition to a discount code or offer?

Will my past purchases be applied to my points balance?

Is my tier status for life?

Loyalty, Rewards, and Referrals

What is your holiday return policy?

How do I make a return or exchange?

How do I make a J.Crew return?

How do I make an International Return?

How long does it take to receive a refund?

What are Instant Exchanges?

Items Sent in Error

Returns and Exchanges

What payment methods are accepted?

Our Chargeback Policy

Why was I charged for Route Package Protection?

How can I remove Route Package Protection from my order?

How do I file a claim for Route Package Protection?

Can I change my payment method after my order is placed?

Can I cancel my order?

Price Adjustment Policy

First Time Customer Promo T&Cs:

Free Shipping Offer

Made for Forever* Loyalty and Rewards Program T&Cs:

Refer-a-Friend Program Terms & Conditions

Promo Terms and Conditions

Can I edit my order?Updated 9 months ago