Orders and Payments
What payment methods are accepted?
Visa Mastercard American Express Discover Diners Club International Elo JCB UnionPay At this time, we do not accept Paypal, Venmo, AfterPay, or ApplePay.We cannot accept split payments between credit cards, with the exception of Petite Plume Store Gi
Our Chargeback Policy
We understand that you may have questions or concerns regarding credit card transactions, or the possibility of fraudulent purchases. In an effort to accommodate our customers, we kindly ask that you reach out to us prior to opening a chargeback or d
Why was I charged for Route Package Protection?
As a small business, we do not have the margins that bigger companies have in handling missing packages, that is why we offer shipping protection for a fee at checkout. Adding Route's Package Protection to your order at the checkout means that your o
How can I remove Route Package Protection from my order?
If you accidentally placed an order with Route Package Protection, we ask that you please reach out to our customer service team as soon as possible with your order information at [email protected]. Kindly note that we cannot remove and refund th
How do I file a claim for Route Package Protection?
If your order is lost, damaged in transit, or stolen, and you have added Route Protection to your order, we kindly ask that you proceed with filing a claim through Route for them to assist with a resolution! You can report an issue with Route through
Can I change my payment method after my order is placed?
The payment method cannot be changed after the order has been placed. If your order was placed in the past 24 hours and not shipped, we kindly ask that you please email us to request assistance to cancel your order at [email protected]. Please no
Can I cancel my order?
Due to high volumes, we cannot guarantee that orders can be cancelled prior to shipping. Please reach out to our customer service team for further assistance at [email protected].
Can I edit my order?
Due to high volumes, we cannot guarantee that orders can be edited prior to shipping. Please reach out to our customer service team for further assistance at [email protected].
Price Adjustment Policy
At Petite Plume, we do our very best to offer thoughtful promotions and seasonal savings for our customers. However, we do not offer price adjustments or retroactive refunds to purchases made outside the active promotional period. All discounts and p