What is your holiday return policy?Updated a day ago
We’re delighted to offer an extended return window for the holiday season!
Purchases made between November 1 and December 24 may be returned or exchanged through January 15.
For all other orders, our standard return policy applies.
Standard Return Policy
At Petite Plume, we want you to love your purchase. Should you need to make a return or exchange, we kindly ask that the following guidelines are observed to ensure a seamless experience:
To start your return or exchange, please see HERE
Return Eligibility
Return Requests must be made within 14 days of the shipping date (or by January 8 for qualifying holiday purchases).
Items must be unworn, unwashed, and have tags still attached.
Monogrammed, embroidered, hair accessories, dog accessories, gift boxes, boxers, and items marked “Final Sale” are not eligible for return or exchange.
Home Linens must remain in original packaging to be considered in salable condition.
While exchanges are always complimentary within the U.S., returns for a refund are subject to a $7.00 return shipping fee.
Each return request must be sent back with its designated return label. For accuracy, items from different orders may not be combined in one package.
For the most seamless service, returns initiated through our return portal are prioritized, while those sent with independent labels may encounter extended processing times.
Once a return request has been made through our portal, the customer has 14 days to ship back the item(s) utilizing the return label provided.
Once your return is received and inspected by our team, you will be notified of its approval, and your refund will be issued to your original form of payment. Please note that Petite Plume reserves the right to decline return requests, in addition, the right to also decline refunds or exchanges for items not returned in salable condition. Items assessed as unsalable will not be returned to the customer.
- If your item was damaged upon receipt, please contact [email protected].