Returns and Exchanges
What is your holiday return policy?
We’re delighted to offer an extended return window for the holiday season!. Purchases made between November 1 and December 24 may be returned or exchanged through January 15. For all other orders, our standard return policy applies. Standard Return P
How do I make a return or exchange?
We gladly accept returns or exchanges within 14 days (or by January 8 for qualifying holiday purchases) from when your order was shipped. All returned items must be in new, unworn, unwashed condition with tags still attached. To start your return or
How do I make a J.Crew return?
If you purchased through J.Crew and need assistance with a return/exchange, please email us at [email protected] and include your order number so we may assist.
How do I make an International Return?
Orders shipped internationally aren't eligible to return via our online return portal; return shipping and handling fees are the responsibility of the customer. Original shipping fees are nonrefundable. Please send the item along with your order numb
How long does it take to receive a refund?
Our warehouse works very hard to receive and process returns in a timely manner. Our return and exchange process typically is 1-2 weeks after the item has been received back to our warehouse (delays may occur during peak times). Please note that the
What are Instant Exchanges?
How do Instant Exchanges work?Our Instant Exchange option allows you to receive your new exchange item right away—without waiting for the original to be processed by our warehouse first. When selecting this option through our return portal, a tempora
Items Sent in Error
If a non-Petite Plume or non-salable item is mistakenly returned to our warehouse and is identified during processing, we will make every reasonable effort to notify the customer and arrange for its return. Return shipping costs are the responsibilit