Returns and Exchanges
What is your return and exchange policy?
At Petite Plume, we want you to feel delighted with your purchase. Should you need to make a return or exchange, we kindly ask that the following guidelines are observed to ensure a seamless experience:
How do I make a J.Crew return?
If you purchased through J.Crew and need assistance with a return/exchange, please email us at [email protected] and include your order number so we may assist.
How do I make an International Return?
Orders shipped internationally aren't eligible to return via our online return portal; return shipping and handling fees are the responsibility of the customer. Original shipping fees are nonrefundable. Please send the item along with your order numb
How long does it take to receive a refund?
Our warehouse works very hard to receive and process returns in a timely manner. Our return and exchange process typically is 1-2 weeks after the item has been received back to our warehouse (delays may occur during peak times). Please note that the
What are Instant Exchanges?
How do Instant Exchanges work?Our Instant Exchange option allows you to receive your new exchange item right away—without waiting for the original to be processed by our warehouse first. When selecting this option through our return portal, a tempora